I took my car in for service today. Last August, I received mail that there was a factory recall for my F-150. Well, it seems that the engineers screwed up and they had to recall the recall and redesign the parts. Luckily, I procrastinated and missed that whole fiasco. But it took them forever to get the new parts in.
I bundled up a bunch of problems for the one trip. And right off the bat, the dealership was annoying me. I had an outside oil leak and an inside water leak. My service adviser said that to investigate those problems I would have to pay $60 fee for each. My car is still under and extended warranty. And I consider both of those issues to be warranty issues.
While I don’t usually buy extended warranties, I did for my vehicle. I drive the snot out of it. “Drive it like you stole it is my motto.” So I wanted to make sure that what ever broke would be fixed.
Well, around 1:30, I get a call from Shaun (paraphrased, of course).
“We haven’t found the leak yet. But my mechanic suspects that it is in the cylinder heads.”
“Okay. How long is that going to take?”
“Well, that’s a complicated process and it is about a 14 hour job. We can’t finish this today and we don’t work over the weekend. How is this going to affect you?”>
“That is my only vehicle. I live in an non-commuter city and I need to use it over the weekend. Is this covered under warranty repair?”
“Well, I don’t know what part needs to be replaced. Before I know it, I can’t tell you if it is covered or not.”
“Surely, the list of parts is finite! Why don’t you go through the possible parts and tell me which ones are covered!!”
“I’ll call you back…”
“Okay, it seems that all of the possible parts are covered. Since this is covered under warranty, we will pay you $30 a day for a rental vehicle.”
“See, this is what I wanted to hear in the first place. That everything is taken care of and I don’t have to worry about a thing.”
Conveniently enough, they rent a Ford Escort for $30 a day. The only problem was that I would have to pay for taxes. Sigh. But that should amount to a dollar or so a day. I did luck out when they were out of Escorts and upgraded me to a Ford Fusion.